How do I return an item?
The following shall apply to all product returned for any reason not covered by a product warranty.
- Verify each shipment immediately upon receipt against packing list to ensure accuracy.
- If a discrepancy is found, please contact our Customer Service Department immediately.
- Any request to return a product must be made within 15days from the original ship date of your products.
- We will carry out a full inspection of products before deciding whether or not to accept the return.
- We will accept an even price exchange of standard products within ten working days from delivery from our warehouse with no restocking fees.
- DiscountExhibit.net will not accept the return of any used product or custom made product or graphic.
- Custom graphics of any kind are NOT refundable
- Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact our Customer Service Department for a determination.
- All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date of the original product.
- All shipping expenses for returns that are not the result of a mistake made by DiscountExhibit.net will be paid by the customer